Refund Policy

Returns and Refunds

We want you to love our products as much as we do. Therefore, if you are not completely satisfied with your purchase, we will gladly accept your returns within 15 days from the arrival of your order. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, the purchased item must be unused and in the same condition as you received it. It must also be in the original packaging. We reserve the right to deny a returned item should it no longer appear salable or does not meet our return standards.

Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item. We will also notify you whether your refund was approved or rejected. If you are approved, we will issue you a full refund and a credit will automatically be applied to your credit card or original method of payment. If you haven’t received a refund yet, please first contact your bank or credit card company, it may take some time before your refund is officially posted.

Please note that all shipping charges are non-refundable. Buyer is responsible for all return/exchange shipping costs.

Please ship your returned item to:

ZAAGOL

3430 Summitridge Drive

Atlanta, GA 30340

*Please note that all of our products are handmade. Slight variations in design, color and size may occur.

Exchanges

We will gladly replace your purchased item if it is defective or damaged. If you need to exchange it for the same item, send us an email at info@zaagol.com and send your item to the return address above.


Lost or Stolen Packages


We get it, things happen… If your shipment is lost or stolen we will do everything possible to assist you. However, we cannot be responsible for missing packages if the shipper has verified delivery to the shipping address.